top of page

FAQs

Common Inquiries

Does Lucky Buddies Pet Sitting Accept Intact pets?

Lucky Buddies Pet Sitting will not accept intact pets if they are over 12 months of age. However, if your pet starts showing signs of aggression, dominance, territorial behavior or humping after 7 months of age, they may need to pause any services until fixed.
Non-spayed females who are in season cannot visit Lucky Buddies during that time.

What is the maximum number of dogs you take per day?

We take in about 15-30 dogs for doggy day care.
We take 12-18 dogs for overnight boarding based on size.

What is the employee/dog ratio?

1 person per 10 dogs

Most days there will always be 2 employees.

Is there a deposit for doggy day care/overnight stays?

For overnight boarding, there is a 50% deposit due at booking. 100% of payment is due at drop off or your card on file will be automatically charged.

What is needed before a day care visit?

Your pet profile must be fully filled out with vaccination records on file before doggy day care or overnight boarding  services. Vaccination records need to be attached on pets profile under "vaccination tab" via the portal.

Required vaccinations are Rabies, DAPP and Bordetella. We highly recommend the canine influenza vaccine.

Can my pet still attend doggy day care if they are sick?

Please do not bring your dog if they are not feeling well. Also, please notify us immediately if your pet has caught a sickness that is contagious to protect the rest of the buddies.

What kind of animals do you care for?

We care for dogs, cats, birds, hamsters, tortoises, guinea pigs & lizards. If you have a pet that is not listed here feel free to contact us with care instructions and we can let you know if we are able to accommodate care for your pet.

Are you able to separate my dog if he does not get along with other pets?

We can separate your pet if needed to first warm them up to the team due to size or being shy. However, we do not take in aggressive pets and are unable to keep them separated.

When are payments due and what is your cancellation policy?

Thank you for your business. We’ll keep their tails waggin’

Payment Due:

100% Balance is due within 24-hours of your scheduled visit 

Overnight Boarding:

50% deposit is due at booking confirmation 

 

Tips are never expected but always appreciated.

 

Our cancellation policy is as follows:

*No call, no shows 100% of invoice due for all services up 7 days will be charged 

 *Packages are non-refundable or transferable 

Overnight boarding service: 

* If cancellation occurs with-in 7 days of scheduled visit a 45% fee will be charged per day, up to $250 per pet

Grooming: 

If cancellation occurs with-in 24 hours of scheduled appointment a $35 fee per pet will be charged

All other services:

* If cancellation occurs with-in 24-hours of your scheduled visit a $20 fee per pet will be charged

 

Please note: We Auto Charge when payment has not been submitted by customer. We are a small business and only take in a number of pets per day. Therefore, when not cancelled in a timely manner it affects us being able to take in another pet so we thank you you for letting us know about your cancellation with as much time in advance as possible.

 

Thank you

Are you insured and bonded?

Yes! We are insured. We do our best to create a safe, fun environment for our pets, employees, and customers with 24/7 supervision and safety measures. However, in rare circumstances, a bite or injury can occur. If another pet is bitten, the owner of the offending dog may be charged a vet service deductible fee.

Are you a break-away collar facility

Yes! We require break-away collars for dogs at our facilities. Please bring your dog with one or contact us before their service date to ensure we have the right size for your pet. 

Is there parking available?

Doggy Daycare: Yes 

​

Overnight Boarding Location: You can park in the driveway in front of the brown gate of the home. Please only park one car at a time. If the driveway is unavailable, please find parking on the street. To be courteous to our neighbors, do not block the shared driveway.

Do you provide food for my pet?

We are more than happy to feed your pet if you wish to purchase a feeding option. However, we do prefer you bring them their own food to avoid their tummy getting upset or other food allergies.

Is there a late fee policy?

There is a 15-minute grace period before an additional late fee is charged.
16-30 Min +$15
30-45 Min +$30

Are dogs crated at any time of the day/night (overnight boarding)? 

Buddies are crated for our overnight boarding services. They are also crated during lunch time for about 1-2 hours for nap time. During doggy day care, they will be crated if necessary based on length of service or if nap time is needed based on our dog handler's recommendation. Resting is important and helps your pet be on their best behavior.

Do you take dogs with anxiety or limited social engagements with other dogs?

We do our best with dogs with anxiety or limited social engagements with other dogs. However, after a few sessions and if your pet puts stress on other dogs due to excessive growling, aggression, barking, or crying we would be unable to accommodate them. Our goal is to always keep a fun and safe environment for all pets.

Is your location a facility?

Our doggy daycare location is a facility right around the corner from our overnight boarding location.

Our overnight boarding location is a home-based business where we focus on smaller groups of pets where we can give them all our undivided attention while they board with us. We operate 100% from our large backyard unless weather does not permit us then we move indoors.

What does your feeding schedule look like for overnight boarding?

Overnight Boarding:

Breakfast 8:20 AM 
Lunch 11:30AM - 12 PM
Dinner 5 PM

Daycare:

Lunch 11:30AM-12PM

All pets are crated to eat their own lunch. 

Do you accept donations?

We love donations and we are extremely thankful for them. We accept donations for all kinds of pets & holiday decorations. If we are unable to use any items we will donate them to a shelter or other pets in need.

Can I pick up my pet late on Sunday?

We are closed on Sunday's for doggy daycare and our pick-up time is 9 AM for our overnight boarding team. However, when possible we can schedule a pick up on Sunday for 11AM, 1PM or latest 3PM when you coordinate with our staff. Please note: charge is set for an overnight boarding even if we accommodate you for your pick up to be on Sunday.

Do you have experience with rare or exotic pets?

Yes!  Clear instructions on proper care are needed before approving the service to ensure we are able to accommodate your pet.

How many dogs can you walk at once?

We can walk 2-4 dogs at a time for our neighborhood walks based on size. 2 dogs for any dog walking services.

My dog is not crate trained, can they sleep outside of a crate?

Unfortunately, we are currently not taking in pups that can not sleep in a crate. We hope to have an additional service like this in the future. Many pups that have not slept in a crate still do very well in one so feel free to give it a try. Our pups spend very minimal time in a crate and when they are in their crate they really enjoy it as they get the opportunity to nap and eat meals.

When is a holiday rate charged?

Holiday rates are charged 3-4 days around the actual holiday for any overnight boarding services. Holiday rate may apply to doggy daycare if we are open on the day the holiday lands on.

​

Holiday Rates will apply to the following:

  • New Years

  • Presidents Day

  • Valentines Day

  • Easter

  • Cinco de Mayo (1 day only)

  • Mother Day

  • Independence Day

  • Memorial Day

  • Fathers Day

  • Labor Day

  • Halloween

  • Veterans Day

  • Thanksgiving 

  • Christmas

Break-away Collar 

What are break-away collars?

Break-away collars, sometimes called quick-release collars, are designed to snap open when tugged with sufficient force. This helps to ensure your pet stays safe if your pet gets stuck on an object or another dog while in group play; the buckle releases and the collar falls off harmlessly.

 

Who is it required for?

Break-away collars are only required for any doggy daycare & overnight boarding services for dogs that join us during group play. Break-away collars are not required for other pets or services that we offer. It is optional for cats that board with us.

Please watch the following video as it is super helpful.

https://www.youtube.com/watch?v=2ZGBqojERb4&t=51s

 

What do break-away collars look like?

  • It has a buckle release clip

  • It has two D-rings

​

Can the break-away collar be used for dog walking?

Yes, when you're ready for a walk, hook the leash clip around both D-rings to prevent the buckle from breaking away.

 

My dogs break-away collar breaks off when going on a walk, why is that happening?

Ensuring that you are hooking both D-rings is super important as this will prevent it from breaking off the dog during walks.

​

Can I add my pets ID tag on the collar?

Yes, you can add your pets ID tag on collar or simply add owners information directly on the collar with a sharpie.

 

Can your facilities store our breakaway collars?

Absolutely, we can keep your pets collars at our facilities just make sure they are labeled with your pets name and our employees can put them on once they enter the play area.

 

Where can I buy a break-away collar?

  • Lucky Buddies Pet Sitting sells break-away collars at both our facilities. 

Available options:

Color: Black, Red & Blue

Sizes: Small, Medium & Large

​

How are break-away collars helpful at your facility?

  • They help keep all pets safe during open play

  • Keeps all pets safe in their kennel to prevent them from getting stuck and causing injury

  • It is a quicker transition to clip your pet on/off their leash for pick-ups and drop-offs since your pet is super excited to see you and us and putting a collar on maybe more difficult at these times

  • Owner & pet information is on collar in case of an emergency

​

bottom of page